Services
- Sales of clients’ products and services
- Gathering answers to questionnaires, polls, surveys
- Forwarding notices to buyers
- Offering customer support for services and products sold by the client
- Providing information on clients’ services and products
- Taking orders for products and services
- Making appointments and forwarding only selected calls
- Answering calls on behalf of the client after working hours
- Registrations for prize games
- Customer loyalty and retention
- Ordering and activation
- Technical support (for consumer devices and services) / Level 1 technical support
- Lead generation
- Upsell/cross-sell
- Value added services (060)
- IVR deployment
- Product and feature explanation
- Knowledge management design, implementation and support
